Returns & Exchanges
At ARCH Art Supplies, we want to ensure you have the right tools for your creative journey; if you are not satisfied with your purchase, you may return unused items in their original packaging within 30 days.
Initiate Your Request
Log in to your account and navigate to the order history section to select the items you wish to return and receive a Return Authorization number.
Pack Your Materials
Securely package your unused art supplies in their original containers, ensuring that delicate items like brushes or paper are well-protected to prevent damage during transit.
Ship the Package
Affix the provided shipping label to your box and drop it off at any authorized carrier location, keeping a copy of the tracking number for your records.
Receive Your Refund
Once our warehouse team inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing